Frequently Asked Questions (FAQ)

Welcome to the L'ETOILESTARS FAQ page. Here you'll find answers to our most commonly asked questions. If you require further assistance, our Client Services team is always happy to help.

 

Orders

How do I place an order?

Simply browse our online boutique, select your preferred items, choose the appropriate size or colour (where applicable), add them to your shopping bag, and proceed to our secure checkout.

 

Can I change or cancel my order?

We process orders as quickly as possible. If you wish to change or cancel your order, please contact Client Services immediately. Once an order has been dispatched, we may not be able to make changes.

 

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number and delivery updates.

 

I haven't received my order. What should I do?

If your order has not arrived within the estimated delivery timeframe, please contact Client Services with your order number so we can investigate with the courier.

 

Shipping

Do you ship internationally?

Yes. L'ETOILESTARS proudly offers worldwide shipping.

 

How long does shipping take?

Estimated delivery times are:

• Australia: 2–7 business days

• International: 5–15 business days

Delivery times may vary depending on customs clearance and courier services.

 

Will I have to pay customs duties or taxes?

International customers may be responsible for customs duties, import taxes, or other government charges imposed by their country.

 

Returns & Exchanges

What is your return policy?

Eligible items may be returned within 30 days of delivery, provided they are unused, in their original condition, and returned with all original packaging and tags.

 

Can I exchange an item?

Yes. Exchanges are available for eligible products, subject to stock availability.

 

How long does it take to receive my refund?

Approved refunds are generally processed within 5–10 business days after your returned item has been inspected.

 

Products

Are your products authentic?

Yes. Every L'ETOILESTARS product is designed and produced exclusively for our brand using carefully selected premium materials and exceptional craftsmanship.

 

Where are L'ETOILESTARS products made?

Our collections are designed in Australia and crafted by trusted manufacturing partners who meet our strict standards for quality, craftsmanship, and ethical production.

 

Will sold-out items be restocked?

Some signature collections may be restocked, while limited-edition pieces may not return. We recommend subscribing to our newsletter for updates on new arrivals and restocks.

 

Payments

What payment methods do you accept?

We accept a range of secure payment options, including major credit and debit cards, PayPal, and other payment methods available at checkout.

 

Is my payment information secure?

Yes. All transactions are processed using secure, encrypted payment gateways. L'ETOILESTARS does not store your complete credit or debit card details.

 

Gift Services

Do you offer luxury gift packaging?

Yes. Selected products are presented in our signature luxury packaging, making them ideal for gifting.

 

Can I send my order as a gift?

Yes. You may ship your order directly to the recipient by entering their delivery address during checkout.

 

Wholesale & Franchise

Do you offer wholesale opportunities?

Yes. We welcome enquiries from approved luxury retailers and boutiques worldwide. Please visit our Wholesale Enquiries page for more information.

 

Are franchise opportunities available?

L'ETOILESTARS is expanding internationally and welcomes expressions of interest from qualified franchise partners. Please contact our Business Development team for further information.

 

Customer Support

How can I contact Client Services?

You can reach our Client Services team by email for assistance with orders, products, shipping, returns, or general enquiries.

Email: info@letoilestars.com

 

What are your customer service hours?

Monday – Friday: 9:00 AM – 6:00 PM (AEST)

Saturday: 10:00 AM – 4:00 PM (AEST)

Sunday & Public Holidays: Closed

 

Still Need Assistance?

If you cannot find the answer you're looking for, our Client Services team is here to help. We are committed to providing a personalised service that reflects the elegance, quality, and excellence of the L'ETOILESTARS Maison.

 

L'ETOILESTARS

Every Customer Is the Star. Every Experience Is Exceptional.