top of page

Customer Care

At Your Service

 

At L'ETOILESTARS, exceptional service is at the heart of everything we do. We are committed to providing a seamless and personalised experience before, during, and after every purchase.

Whether you require assistance with an order, product information, shipping, returns, or general enquiries, our Customer Care team is dedicated to ensuring your experience reflects the elegance and excellence of our Maison.

Privacy & Safety

Effective Date: July 2026

At L'ETOILESTARS, your privacy is important to us. We are committed to protecting your personal information and ensuring that your shopping experience is secure, transparent, and trustworthy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, or interact with our services

​

How We Use Your Information

Your information may be used to:

  • Process and fulfil your orders

  • Deliver products and services

  • Verify payments and prevent fraudulent transactions

  • Communicate order confirmations and delivery updates

  • Respond to customer enquiries

  • Improve our website, products, and services

  • Personalise your shopping experience

  • Send promotional communications where you have opted in

  • Meet our legal and regulatory obligations

 

Protecting Your Information

L'ETOILESTARS employs industry-standard security measures designed to protect your personal information from unauthorised access, disclosure, alteration, or misuse.

These measures include:

  • Secure SSL encryption

  • Trusted payment processing systems

  • Restricted access to customer information

  • Secure data storage

  • Regular security monitoring and updates

Although we take reasonable precautions to protect your information, no method of electronic transmission or storage is completely secure.

Wholesale Inquiries

Partner with L'ETOILESTARS

 

Thank you for your interest in becoming an authorised L'ETOILESTARS wholesale partner.

L'ETOILESTARS is a French-inspired luxury fashion house based in Australia, renowned for exceptional craftsmanship, premium materials, and timeless design. We are expanding our global presence and invite selected retailers, boutiques, department stores, and luxury lifestyle businesses to join our growing international network.

We carefully select our wholesale partners to ensure they share our commitment to quality, excellence, and delivering an exceptional luxury shopping experience.

 

Who Can Apply?

We welcome enquiries from:

  • Luxury fashion boutiques

  • Department stores

  • Premium concept stores

  • Online luxury retailers

  • Lifestyle and gift boutiques

  • International distributors

  • Corporate and hospitality buyers

 

Why Partner with L'ETOILESTARS?

As an authorised wholesale partner, you will benefit from:

  • Access to exclusive L'ETOILESTARS collections

  • Premium craftsmanship and luxury-quality products

  • Competitive wholesale pricing

  • Dedicated account support

  • Marketing and brand assets

  • Early access to new product launches

  • Opportunities to grow with our expanding global brand

 

Wholesale Application

To help us assess your application, please provide the following information:

  • Business Name

  • Contact Person

  • Position/Title

  • Email Address

  • Telephone Number

  • Business Website

  • Store Location(s)

  • Country

  • Type of Business

  • Years in Operation

  • Brands Currently Stocked

  • Estimated Annual Purchase Volume

  • Brief Introduction to Your Business

 

Application Review

Every wholesale application is individually reviewed by our team.

Successful applicants will receive:

  • Our Wholesale Catalogue

  • Current Price List

  • Minimum Order Requirements

  • Ordering Information

  • Trading Terms and Conditions

Please allow 5–10 business days for your application to be reviewed.

 

Contact Our Wholesale Team

For wholesale enquiries, please contact:

Wholesale Department

Email: wholesale@letoilestars.com

Business Hours:

Monday – Friday

9:00 AM – 5:00 PM (AEST)

 

Our Commitment

At L'ETOILESTARS, we believe every partnership should reflect the same standards of excellence that define our collections. We are committed to building long-term relationships with retailers who value craftsmanship, authenticity, and exceptional customer experiences.

We look forward to welcoming you to the L'ETOILESTARS family.

L'ETOILESTARS

Crafted with Excellence. Designed for the World.

Payment Methods

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

bottom of page