Shipping Policy
Shipping Policy
Effective Date: July 2026
At L'ETOILESTARS, we are committed to delivering an exceptional luxury shopping experience from the moment you place your order until it arrives at your doorstep. Please read our Shipping & Returns Policy carefully before making a purchase.
Shipping Policy
Worldwide Shipping
L'ETOILESTARS proudly ships to customers around the world.
Shipping availability and delivery times may vary depending on your location.
Order Processing
-
Orders are processed within 1–3 business days after payment has been confirmed.
-
Orders placed on weekends or public holidays will be processed on the next business day.
-
During product launches, promotional events, or holiday periods, processing times may be slightly longer.
Delivery Time
Estimated delivery times:
-
Australia: 2–7 business days
-
New Zealand: 4–10 business days
-
Africa: 5–12 business days
-
North America: 5–12 business days
-
Europe: 5–12 business days
-
Asia: 4–10 business days
-
Rest of the World: 7–15 business days
Delivery times are estimates only and may vary due to customs processing, weather conditions, or courier delays.
Shipping Costs
Shipping charges are calculated at checkout based on your destination and selected shipping method.
From time to time, L'ETOILESTARS may offer complimentary shipping on qualifying orders.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number so you can monitor your delivery.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority.
These charges are the responsibility of the customer.
Contact Us
For any questions regarding shipping or returns, please contact our Customer Care team.
L'ETOILESTARS Phone: +61423038798 Email: info@letoilestars.com
"Luxury is defined not only by exceptional craftsmanship, but by exceptional service."
Return & Exchange Policy
Returns Policy
Your satisfaction is important to us.
If you are not completely satisfied with your purchase, eligible items may be returned within 30 days of receiving your order.
Return Conditions
Returned items must:
-
Be unused and unworn
-
Be in their original condition
-
Include all original packaging, tags, dust bags, and accessories
-
Include proof of purchase
L'ETOILESTARS reserves the right to refuse returns that do not meet these conditions.
Non-Returnable Items
For hygiene and quality assurance reasons, the following items cannot be returned unless they are faulty:
-
Fragrances that have been opened or used
-
Beauty products
-
Gift cards
-
Personalised or custom-made items
-
Final sale or clearance items
Faulty or Incorrect Items
If you receive an incorrect, damaged, or defective item, please contact our Customer Care team within 7 days of delivery.
Where applicable, we will arrange a replacement, repair, or full refund in accordance with Australian Consumer Law.
Refunds
Once your returned item has been inspected and approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
Original shipping charges are non-refundable unless the item is faulty or we made an error with your order.
Exchanges
We currently offer exchanges for eligible items, subject to product availability.
If your preferred item is unavailable, a refund will be issued.
How to Start a Return
To request a return, please contact our Customer Care team with:
-
Your order number
-
Your full name
-
A brief description of the reason for the return
-
Photos (if the item is damaged or defective)
Our team will provide return instructions and the return shipping address.
Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law. If a product has a major fault, you may be entitled to a repair, replacement, or refund as provided by law.
Contact Us
For any questions regarding shipping or returns, please contact our Customer Care team.
L'ETOILESTARS Phone: +61423038798 Email: info@letoilestars.com
"Luxury is defined not only by exceptional craftsmanship, but by exceptional service."